Acting Senior Manager, General Trade, South East Ghana of MTN Ghana, Mr. Yakubu Tiyuniba Mohammed, has stated that the company has put some measures in place to check the activities of Mobile Money fraudsters in the country.
Mobile Money fraud has become a big issue since MTN started operating the service in 2009. The fraudsters have used several means and strategies to defraud unsuspecting customers of their hard earned money.
To help minimise the menace, Mr. Tiyuniba said the measures put in place will go a long way to secure the money of customers.
He said some of the measures include, Re-introduction of ‘Allow Cash out, Blocking of agent wallets for repeated cash out attempts, Blocking of direct cash in transactions, Introduction of Agent IDs and QR Codes and consumer Lens radio interviews.
Other measures are, agents and stakeholder fora, changes in the transaction booklets (to not include customer number), community engagements via Daily megaphones, P.A. systems, Community radio, Door to Door, Direct Consumer Contact among others.
Mr. Tiyuniba who was speaking at this year’s Eastern Regional MTN Ghana – Editors forum used the opportunity to plead with customers to be extra cautious of Mobile Money fraudsters. He stated that MTN has constantly educated people and advised people to be extra careful and yet people still keep falling victims to mobile money fraudsters.
He said some activities that make people vulnerable to Mobile Money Fraudsters include Ponzi schemes, group peer to peer transfers, airtime reversal fraud among others and advised people to be extra careful when involving themselves in such activities.