KGL group receives outstanding customer services award

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KGL Group, the licensed online lotto marketing company responsible for the running of National Lottery Authority’s official short code *959#, has been presented “The Most Outstanding Customer Award” by the management of Stanbic Bank Limited.

The award was presented to Alex Dadey, Executive Chairman of KGL Group of Companies, by Nana Dwomoh Benneh, a management member of the bank when a delegation from Stanbic Bank Limited paid a courtesy call on the KGL Group at the Company’s head office at Labone, in Accra.

Partnership

Receiving the award, Mr Dadey disclosed that the KGL Group and Stanbic Bank Limited have had discussions about a possible partnership to share expertise in all areas for customer benefits and satisfaction.
According to him, the partnership is to bring the expertise of KGL Group in the digital space fully on board, aimed at improving the quality of service of the Stanbic Bank Limited, and other institutions which KGL Group is currently working with, including the National Lottery Authority (NLA).

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Mr Dadey listed some achievements of KGL Group in the last three years of existence, especially in the digitalization space, with an employee strength of over 100 personnel.

On behalf of Stanbic Bank Limited, Nana Dwomoh Benneh also said that the partnership between KGL Group and Stanbic Bank Limited is aimed at improving the services beyond the regular banking traditions in providing services to customers and clients.

He said the two institutions have grown together as service providers, adding that there is the need to maintain and strengthen the relationship between them in order to promote the business they both run for the benefit and satisfaction of customers and clients.

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The KGL group

The KGL Group comprises KGL Technology Limited, a licensed online lotto marketing company responsible for the operation of *959#, and a sister company, KEED-NLA, responsible for the operation of *987# known as Lucky 3.

KGL Group has been at the forefront of providing topnotch technical services as well as lending world class expertise to its partner companies such as the National Lottery Authority (NLA) and others.

The Government of Ghana, through the Ministry of Finance, recently launched three key policy initiatives: the National Financial Inclusion and Development Strategy, the Digital Financial Services Policy and the Cash-Lite Roadmap.

These three policy initiatives are aimed at strengthening financial inclusion and accelerate the shift of the economy to digitalization.

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In line with the aforementioned three policy initiatives, KGL Group has positioned itself well to become one of the best platforms in order to support the government and other organisations to achieve the digitalization policy and also compete fairly on the global market.

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