The Social Security and National Insurance Trust (SSNIT) has officially opened its 53rd branch in Adenta, a major step in the institution’s broader strategy to enhance service delivery and accessibility nationwide.
At the inauguration ceremony, Acting Director General of SSNIT, Mr. Kwesi Afreh Biney, underscored the significance of the new branch, noting that it will ease congestion at neighboring offices while improving the efficiency of service delivery. The Adenta branch will offer the full spectrum of SSNIT services, including registration, contribution collection, benefit processing, and customer advisory support.
“This branch is part of our strategic plan to enhance client convenience and accessibility. It is our duty to ensure our services are brought closer to our members, not just physically but digitally as well,” Mr. Biney said.
As part of its ongoing digital transformation agenda, SSNIT plans to roll out a virtual branch in the third quarter of the year. This will allow users to access all SSNIT services remotely, from any location. Complementing this digital push, SSNIT is also partnering with three major banks to establish designated SSNIT service desks within banking halls—initiatives aimed at expanding service touchpoints to between 75 and 100 nationwide by year’s end.
These developments are designed to make the SSNIT scheme more accessible and sustainable, while reducing operational costs. Mr. Biney encouraged members to take advantage of the Trust’s digital tools, including its mobile app, which allows self-registration and onboarding using the Ghana Card and facial recognition.
Beyond infrastructure expansion, Mr. Biney addressed broader policy concerns, including proposals to raise the retirement age to 65. While acknowledging increased life expectancy, he called for a balanced national dialogue that considers Ghana’s employment and youth unemployment landscape.
“For a country with high unemployment, we must ask whether extending the retirement age is the most appropriate path,” he noted. “Our priority must be creating opportunities for the youth while ensuring older workers are adequately supported.”
Mr. Biney also emphasized the Trust’s legal authority to pursue employers who fail to register or make contributions on behalf of their staff, reinforcing SSNIT’s commitment to ensuring compliance and expanding coverage.
“Every job has its challenges,” he said, “but we are driven by the responsibility to serve the people of Ghana. For God and country, we shall do our best.”
The opening of the Adenta branch symbolizes more than just physical expansion—it reflects SSNIT’s evolving mission to meet the changing needs of contributors through innovation, accessibility, and accountability.
Story by: Eugene Kwasi Nyarko
